RETURN POLICY

Nubikk’s return policy allows returns within 30 days of receipt for any reason. You can open the package to check the contents, but the product must be unused. Please try shoes on soft surfaces (e.g., carpet), and ensure clothing and socks are unworn and unwashed. Original packaging and labels must be intact. If conditions aren’t met, handling fees may apply, or the return may be refused.

Please note that orders with sale items have a 14 day return policy.

HOW CAN I RETURN AN ITEM?

Have you placed an order before 11-2-2025? Then you can return your order using the button below:

Have you placed an order on/after 11-2-2025? Then you can return your order using the button below:

1. REGISTER YOUR RETURN

Go to the returns portal to register your return with your order number and email address. After you have paid for the return label you can download the return label on the last page of the process. Print the return label.

2. PREPARE PACKAGE

Place the products in a shipping box and seal it with tape.

3. APPLY RETURN LABEL

Stick the return label on the package. Be sure to stick the return label on the old shipping label.

4. SHIPPING

Take the package to the post office. Always ask for a shipping receipt and keep the tracking number.

5. RETURNS PROCESSING

Upon receipt, we will process the return as soon as possible. On average, this takes 10 working days. After processing, you will automatically receive an e-mail.

RETURN PROCESSING

If you are returning an order, you should keep your tracking number and the return receipt as proof of dispatch. Shipping costs will always be charged. Costs from other carriers will not be refunded. Please note that processing a return can take at least 10 business days.

For orders from the UK, Switzerland, the USA and the rest of the world outside of the EU, if you wish to return items, the return costs and any customs clearance charges are the customer’s responsibility.

SOMETHING WRONG WITH YOUR PRODUCT(S)?

If a product that you have ordered through our webshop has arrived damaged or faulty, we would like to receive a notification about it within 2 days after delivery. Send us an email with your order number and at least 2 photos of the damage, so that we can solve it for you as soon as possible!

If you have placed an order where a price change takes place within 48 hours, we will gladly compensate you. Temporary promotions such as Flash Deals are excluded from this. Please contact our customer support for this.